Introduction Q A Plumbing Services Pty Ltd (“Company,” “we,” “our,” or “us”) is committed to ensuring the privacy and protection of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information provided through our Website, https://qaplumbingservices.com.au/.
Information We Collect We may collect and process personal information, including your name, address, email, phone number, and other details voluntarily provided when requesting a quote or booking a service. Payment information may also be collected if payments are processed through the Website, facilitated by third-party payment providers. Additionally, we collect technical information such as IP addresses, browser type, and device type for security and analytical purposes.
Purpose of Collection Personal information is collected to provide and manage our plumbing services, process inquiries, quotes, bookings, and transactions, communicate with customers regarding service appointments, updates, and follow-ups, improve Website functionality and enhance user experience, and comply with applicable legal and regulatory obligations.
Use and Disclosure of Information We do not sell or rent personal information to third parties. However, information may be shared with trusted service providers who assist in our business operations, such as IT support and payment processing services. We may disclose personal information if required by law or where necessary to protect our legal rights and interests.
Security of Personal Information We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorised access, modification, or disclosure. While we take appropriate security measures, we cannot guarantee that information transmitted over the internet is entirely secure, and users acknowledge the inherent risks involved.
Access and Correction of Personal Information Users have the right to request access to or correction of their personal information by contacting us. We will take reasonable steps to ensure that the information we hold is accurate, complete, and up to date.
Retention of Information Personal information is retained only for as long as necessary to fulfil its intended purpose unless a longer retention period is required by law.
Links to Third-Party Websites The Website may contain links to external websites operated by third parties. We do not endorse or take responsibility for their privacy practices, and users are encouraged to review their respective privacy policies.
Amendments to This Policy We reserve the right to update this Privacy Policy at any time without prior notice. Any modifications will be published on this page, and continued use of the Website constitutes acceptance of the revised terms.
Complaints and Contact Information If you believe that your privacy rights have been breached, please contact us so we can address your concerns. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response. For privacy-related inquiries, please contact us at info@qaplumbingservices.com.au
